+390536845376 info@startngo.it

Privacy Policy

Policy statement

This Privacy Policy describes the information we collect and how we use it.

The website www.startngo.it (the “Website”) is a Italian-based website owned by START’N GO
Via Gilles Villeneuve 5 Zip code 41042 Fiorano Modenese – P.IVA: 03106040367

In order to operate the Website and to protect our users, we ask you to provide us with certain information about yourself.

Any information that you provide to us through your use of the Website is stored and controlled by START’N GO, “we” or “us” for the purposes of this Privacy Policy.

We take our commitment to your privacy seriously. We take the utmost care in processing your personal information and will only do so in accordance with the terms of this Privacy Policy and Italy’s legislation on Data Protection.

The information we collect is more particularly described within the “Data We Collect” section in this Privacy Policy. Our use of your information is more particularly described within the “Use of Data” and “Access to Data” sections of this Privacy Policy.

If you have any questions about data we hold about you, you can contact us at Via Gilles Villeneuve 5 Zip code 41042 Fiorano Modenese ITALY

By accepting the Privacy Policy upon your registration and in using the Website to browse for, buy and sell items, you expressly consent to our use and disclosure of your personal information as described in this Privacy Policy.

Changes to Our Privacy Policy

We may occasionally amend this Privacy Policy to account for changes to Our service and the way We handle your information. If this Privacy Policy is amended We will notify you via email, giving you a summary of the changes made.

The most current version of Our Privacy Policy will be available on the Website should you wish to review it.

The Data We Collect

We collect and store certain information as a result of your interactions with Our Website (including the content on the Website), services and advertising.

Examples of the information We may collect include: your name, e-mail address, delivery address, billing address, telephone number, credit or debit card number and expiry date, the Internet protocol (IP) address used to connect your computer to the Internet, your login and password, your computer and connection information such as your browser type and version, your operating system and platform, the full Uniform Resource Locators (URL) clickstream to, through and from the Website (including date and time), your cookie number, any products you viewed or searched for, your purchase history, personal preferences and any phone number recorded or used to call Our customer services number.

Use of Data

We use the information we collect to:

· provide you with our services

· handle orders and deliver products and services

· process transactions (including processing credit and debit card payments and providing customer service functions) andkeep our business records

· communicate with you

· customise your experience when using our services

· analyse how you and other users use our services

· improve our services and develop new services

· detect and investigate fraud and other illegal activities and potential breaches of the terms and conditions that apply to the use of our services

· subject to your marketing preferences/provided you have opted-in, notify you about offers of products, services or information that might be of particular interest to you.

· if you have consented, contact you about surveys and user groups

· offer you the opportunity to take part in competitions and prize promotions

· enable you to use other services provided by Start’ nGo group companies using a GlobalID account

· enforce our legal rights

· comply with any legal requirements to which we are subject

We may combine your information with information lawfully obtained from other third party sources and use it for the above purposes.

Access to Data

We will not sell or rent your personal information to any third party without your express consent.

However, in order to ensure that we offer the best service we can to our users and can carry out the functions more particularly described within the “Use of Data” section above, we may share this information with carefully selected and trusted third parties, including other Start ‘nGo group companies and technical and other service providers to us.

Those of our partners who need to access personal information to perform their business services may not use the data for other purposes.

Where you are involved in a transaction with a third party who sells items through the Website (a “Merchant“) your email address, postal address and contact information may be shared with the Merchant for the purpose of completing the transaction for which it is received. You will also receive emails from the Merchant confirming the order, including dispatch or eventual refund, and follow-up invitations to leave feedback for the Merchant. You agree to receive these emails and accept that this does not breach any privacy requests.

During any contact with Merchants, we strongly encourage you to ask questions before you disclose personal information which the Merchant may not have obtained during the process of the order. Merchants are prohibited from asking a buyer for their payment card details, bank details or other payment method details. If you Merchants and Buyers share information directly, that information is not governed by this Privacy Policy.

If lawfully requested, we may also share information with law enforcement agencies and/or third parties in respect of information requests for criminal investigations and alleged illegal activities.

Your information may also be transferred to another company in the event of sale of Start ‘nGo Europe to a third party.

We ensure that all business/technical partners, Merchants and relevant third parties are bound by contractually binding promises to process information we share with them in accordance with our directions, this Privacy Policy and all applicable data protection laws.


Your personal information may be transferred outside of the European Economic Area (“EEA”) to countries which may not have equivalent protections for your data as your country of residence. If we transfer data outside of the EEA, we will endeavour to ensure that your rights and freedoms in respect of the processing of your personal data are adequately and appropriately protected.

Marketing Preferences

When you set up your account you will be given an opportunity to set your communication preferences.

You can update your preferences at any time by logging into your account – a communication preferences tab appears on your account page. Here you can amend the email marketing messages you may wish to receive from us and/or our Merchants. Each time you make a purchase from one of our Merchants you will also have the opportunity to select the emails you receive from that Merchant.

By subscribing to our mailing lists, you accept that your personal data may be used for such purposes. Merchants on the Website may contact you about products they sell on the Website. By subscribing to their mailing lists, you are consenting to receive these marketing emails.

If at any time you wish to stop receiving our newsletter or any other information you may have requested from us or any other company, please contact us or click the Unsubscribe link at the bottom of any e-mail you receive from us.

Links to other services

Please note that we do provide links to other sites, which may not be governed by this Privacy Policy and you should view the respective privacy policies of those sites for further information.

Accessing Your Personal Information

You have the right to access your personal information that we hold by accessing your account and, if necessary, have it amended or deleted. Some information, such as that displayed in a customer review or within Merchant feedback cannot be removed by you once given.

Closure of Accounts

If you close your account, we will retain personal information from closed accounts in order to comply with our obligations under applicable laws, collect any fees owed and to assist with any investigations we may need to perform.


Please see our Cookies Notice for information on how we use cookies.


In addition to the information which you supply to us, information and data may be automatically collected through the use of cookies.

Cookies are small text files, with ID tags that are stored on your device (computer/ mobile/ tablet) when visiting certain websites. Cookies track certain activities or preferences. Internet cookies are common and won’t cause any harm to your device.

We do not cross the information recorded in the cookies with the personal information collected at the time of your account registration or with your online activity.

Some of our business partners may themselves use cookies. We have no access or control of these cookies; therefore we cannot accept liability for any malfunctioning of your PC or its installed web browser as a result of your access to any of the websites.

Cookies can either be first party, which are associated with the host domain or third party cookies from any other domain including web analytics and advertising services.

Web Beacons, also called Pixel Tags or Clear Gifs, are used in combination with cookies to understand user behaviour. A web beacon is typically a transparent graphic image (1 x 1 pixel) placed on a site or in an email. Although Web beacons provide similar functions to cookies, Web Beacons are not placed on your device. If you turn off cookies, web beacons will simply detect an anonymous visit.

You may block cookies by activating the setting on your browser or device that allows you to refuse the setting of all or some cookies. However, if you use your browser or device settings to block all cookies you may experience reduced functionality on our Services.

What types of activity do we use cookies for?

• Shopping Basket (Strictly Necessary Cookies)
Some cookies are essential during online transactions, e.g. to remember what products you have put in your shopping basket as you navigate to different pages on the website. These cookies are “strictly necessary” for the operation of the website.

• Improve user experience on the website (functionality cookies)
Cookies are used to remember your preferences on the site, such as currency preferences. These cookies are not shared with other websites.

• Profiling (targeting and advertising)
We use cookies to enable us to serve more targeted advertising to our customers on website and on other partner websites. By knowing a user’s browsing habits, including sites visited, we can show advertisements that are more targeted to the interests of our customers.

• Video content
Flash cookies (or Local Shared Objects) are used to display video content using Adobe Flash Player.

First and Third Party Cookies

Cookies can either be first party, which are associated with the host domain or third party cookies from any other domain including web analytics and advertising services.